How long does it take for Hide.me Premium to activate after USDT payment?

Usually within 1-5 minutes after TRC20 confirmation. ERC20 may take up to 15 minutes. If longer, check your transaction status.

I sent USDT but my account still shows free. What should I do?

First, verify the transaction is complete. Then go to Billing > Order History and click 'Resend Confirmation'. If still not working, contact support with your TXID.

Can I get a refund if the payment fails?

Yes, if the transaction is confirmed but not applied within 24 hours, we will refund the full amount back to your wallet within 3 business days.

Which network is better for Hide.me payments: TRC20 or ERC20?

TRC20 is recommended because it’s faster and cheaper. ERC20 works but has higher fees and slower confirmations.

Do I need to provide any personal information for a refund?

No. We only need the transaction ID and your Hide.me email. No KYC, no ID — your privacy is protected.

What to Do When Hide.me Premium is Not Received After Payment

Payment Confirmed but No Access? Here’s the Fix

You just sent USDT via TRC20 for a 12-month Hide.me Premium plan, but the VPN still shows “Free” or “Expired.” This is frustrating, but it’s usually a quick fix. No KYC, no card needed — we’ll walk you through the steps.

Check Your Transaction First

Open your USDT wallet and confirm the transaction was completed. For TRC20 payments, you need at least 6 network confirmations (usually 1-3 minutes). For ERC20, it’s 12 confirmations (5-15 minutes). If the status is still “pending,” wait 10 minutes and refresh your Hide.me account.

Common Reasons for Delayed Delivery

**Wrong network**: You sent USDT on ERC20 but the payment page required TRC20? This causes a mismatch. Contact our support with your TXID.
**Insufficient gas fee**: ERC20 payments need extra ETH for gas. If you didn’t include it, the transaction may fail.
**Manual review**: For amounts over 50 USDT (e.g., $89.99 for a 2-year plan), our system may hold the order for 30 minutes to verify.

Step-by-Step Action to Get Your Premium

Log in to your Hide.me account.
Go to **Billing > Order History** and look for the pending order.
Click **“Resend Confirmation”** or **“Check Payment”**.
If still not showing, copy your TXID and open a support ticket. Mention “USDT payment – no receipt” in the subject.

When to Contact Support (and What to Include)

If 30 minutes passed since payment confirmation, reach out via the live chat or email. Provide: - Your Hide.me email - Transaction ID (TXID) - Amount sent (e.g., 89.99 USDT TRC20) - Screenshot of the completed transaction

Support usually responds within 2 hours, and most issues are resolved in under 24 hours.

Why USDT Payments Are Still the Best Choice

Despite occasional delays, paying with USDT (TRC20 preferred) means: - No credit card data stored - No KYC required - Instant activation once confirmed - Lower fees than PayPal or credit cards

For a seamless experience, always double-check the network before sending. And if something goes wrong, we’ve got your back — no questions asked.